FREQUENTLY ASKED QUESTIONS

 

Will my purchase be gift wrapped?

All of our jewelry is beautifully & carefully wrapped and ready for gifting!  Your item is first attached to a small, branded card then placed into a glossy white jewelry box along with our signature "Studio Blue" satin pouch, a polishing cloth & care instructions. You can see an example of our packaging here

 


Can I include a personalized message?

Yes!  We are happy to include a short note on your behalf.  You can make your request for a personalized note during the checkout process.


Will I be charged sales tax?

If your item is being shipped to California you will be charged sales tax (9%). Items shipping to any other state or out of the country are not subject to sales tax.


What is your return/exchange policy?

We accept both exchanges and returns. Our priority is that you're 100% delighted with your new jewelry and we do our best to make your shopping experience with us amazing.

 

EXCHANGES: If you need to exchange an item because you've ordered the wrong size or length we are happy to help you get exactly what you need.  We charge a nominal fee of $3. - $5. for shortening or lengthening a necklace or bracelet. Unworn rings can be exchanged for the next size up or down.

RETURNS:  We offer easy, free, return shipping on unworn, undamaged items within 21 days of your order ship date.
Simply return your items in the same way they were packed & shipped to you to ensure a safe return. Visit our Shipping & Returns page for details on how to return your item.


Do you offer a "guarantee"? 

 

Yes! Our jewelry is GUARANTEED FOR ONE YEAR after the purchase date against defects: Should your jewelry become damaged due to a defect in workmanship, we'll happily repair it and if necessary, replace it, at no charge to you. We'll even cover shipping! We're also happy to repair any item that's been damaged due to natural wear and tear. In those instances repairs will be billed accordingly. For repair estimates you can contact us here

Treat your Studio Blue jewelry with the utmost care and you'll be able to enjoy your pieces for many years to come!


How do I know which size to order?

Follow the steps below to accurately determine your size for necklaces, bracelets & rings:

 

NECKLACES: When ordering a necklace you can refer to our necklace length chart or measure a necklace you already own.  Our necklace and bracelet measurements are from end to end and include the clasp.  

BRACELETS: To measure your wrist for bracelet sizing follow these steps: 
Step 1: Measure your wrist below the wrist bone (where you would normally wear your bracelet) using a flexible measuring tape or a strip of paper.
Step 2: If using a plain strip of paper, mark your strip with a pen where the end of the bracelet needs to be. Then measure the paper strip with a ruler. This is your wrist size.
Step 3: To find your bracelet size, increase the wrist measurement by the increment below, based on how you want the bracelet to fit.

For:
a snug fit, add 1/4" to 1/2"
a comfort fit, add 3/4" to 1"
a loose fit, add 1-1/4" 

RINGS: To measure your ring size check out our Ring Sizing Guide


What is "Gold Fill"?

Gold-filled is a reasonably priced, quality alternative to solid gold. The core metal is jewelers’ brass and the gold alloy is then bonded to one or both surfaces of the brass core with heat and pressure. Gold-filled is legally required to contain 5% or 1/20 gold by weight. This 5% is then described by the karat mark of the gold alloy. Most gold-filled is 12kt or 14kt gold-filled. It is most accurately labeled  this way, "12/20" for 12kt and "14/20" for 14kt and identified as 14/20 Gold-filled or 12/20 Gold-Filled. 


What is "Vermeil"?

Gold vermeil, or Rose Gold vermeil, refers to items made of sterling silver that are plated with a layer of gold. To be considered vermeil, an item must be coated with gold that is at least 10 karats or higher while the thickness of the gold layer must be at least 2.5 microns.  A vermeil piece doesn't generally carry a stamp indicating it's layered with gold but you will often see the .925 marking on a vermeil piece indicating that its core is 92.5% silver.


I entered the wrong shipping address, how do I fix it?

If you entered an incorrect or incomplete address during checkout please notify us immediately.  We can update your shipping address on our end and ensure that your order is delivered to you.  Contact us here.


How do I change my order?

If you have made an error on your order please contact us here immediately so that we can make any necessary updates.


Is your jewelry nickel free?

Yes, all of our jewelry is nickel free.


Do you ever run a sale or offer coupon codes?

Yes! We run occasional sales, offer special coupon codes, and host special events just for you, our loyal customers. If you'd like to make sure you don't miss out on a great deal be sure to sign up for our "not-so-frequent" newsletter. Sign up here.

 


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